The Palácio São Silvestre Boutique Hotel respects your privacy and provides measures to protect the data you share with us (such as your email, address, phone number, etc.).
This Privacy Policy is designed solely to explain how we collect your data, for what purpose we do so and what are your rights regarding its use.
By using the website, as well as other platforms of Palácio São Silvestre Boutique Hotel, we consider that you agree with our Privacy Policy.
If you have any questions regarding our privacy policy, please contact us at;

1. Origin and type of Personal Data collected

Personal Data means any information which can identify you as a natural person, such as your name, address, email address, telephone number, tax number, or credit card details. 
1.1. This information may be collected through:
1.1.1. The registration process on our website when you create your reservation/customer account;
1.1.2. Transactional information when you make a purchase through our website;
1.1.3. Copies of records of correspondence exchanged with you if you contact us;
1.1.4. Answers provided in questionnaires for statistical analysis purposes;
1.1.5. Usage, views and technical data, including your device identifier or IP address, when you visit our website or open emails we send;
1.1.6. Searches made on our website;
1.1.7. Completion of the existing forms on our website;
1.1.8. Subscription to Newsletters;
1.1.9.Other marketing initiatives which goal is to attract contacts.

2.Personal Data Purpose

2.1. The data collected on our website is for the following purposes: 
2.1.1. Providing information on products and/or services to our customers;
2.1.2. Clarification of any doubts related to the processing of reservations and/or complaints;
2.1.3. Processing requests for information from customers;
2.1.4. Sending information regarding promotions;
2.1.5. Sending information regarding the launch of new products/campaigns;
2.1.6. Market studies, profile assessment and consumer preferences;
2.1.7. Sending invitations to initiatives in which the Palácio São takes part;
2.1.8. Campaigns and events related to the Hotel and its partners;
2.1.9. Optimising our products and services;
2.1.10. Detecting, investigating and preventing activities which may be illegal or violate our policies.

Your data will not be passed on to others, nor will they be used for purposes other than those for which you have given us consent.

3. Privacy and Protection of Personal Data

The personal data you have provide us will be processed for the purposes described in point 2 of these Terms and Conditions by Palácio São Silvestre Boutique Hotel;
Thus, Palácio São Silvestre Boutique Hotel is responsible for the processing of your personal data, by automated or non-automated means, from its collection, organisation, conservation to elimination, ensuring the confidentiality of all data provided by you.
Palácio São Silvestre Boutique Hotel, is guided by strict compliance with the rules regarding the processing of personal data, which are currently provided for in Regulation (EU) 2016/679, of the European Parliament and of the Council of 27 April 2016

The Palácio São Silvestre Boutique Hotel ensures that the data collected is strictly necessary to fulfil the purposes of customer management (including profiling); marketing and advertising, billing of reservations and complaints.

4. Term and retention of personal data

If you have entered into a sales or service contract with us, your data will be kept for a period of ten years from the granting of this consent, or longer if the law so provides

5. User's Rights

At any time, and free of charge, you may exercise your right to ask Palácio São Silvestre Boutique Hotel, to: Access your personal data; Request the rectification of your personal data; Request the deletion of your personal data; the limitation of the processing of your Personal Data;If there is a legally imposed obligation that overrides these rights, Palácio São Silvestre Boutique Hotel will justify its refusal. If you consider that your data is not being processed in accordance with applicable legislation, in particular European and national legislation, we remind you that you have the right to lodge a complaint with a supervisory authority.

If there is a legally imposed obligation that overrides these rights, Palácio São Silvestre Boutique Hotel will justify its refusal..

6. Changes to the Privacy Policy of Palácio São Silvestre Boutique Hotel

Palácio São Silvestre Boutique Hotel reserves the right to periodically update this Privacy Policy.
Any update will be announced not only through our website, but also through other means of communication that the company deems most appropriate.
The information will be sent to all our customers or potential customers, to the contact means indicated. The continued use of our website, applications, services and resources offered after such communication will have the value of, and will be considered as, your agreement with such changes.