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Privacy Policy 1

Privacy Policy

Palácio São Silvestre Boutique Hotel respects your privacy and provides measures to protect the data you share with us (such as email, address, phone contact, etc.).

This Privacy Policy was created exclusively to explain how we collect your data, for what purpose we do so, and what your rights are regarding its use.

By using the website, as well as other platforms of Palácio São Silvestre Boutique Hotel, we consider that you agree with our Privacy Policy.
If you have any questions related to our privacy policy, please contact us at geral@palaciosaosilvestre.com 


1. Origin and Type of Personal Data Collected


Personal Data means any information that can identify you as an individual, such as name, address, email, phone contact, tax number, or your credit card details.

  • 1.1. This information may be collected through:
    • 1.1.1. Registration process on our website when creating your booking/customer account;
    • 1.1.2. Transaction information at the time of a purchase through our website;
    • 1.1.3. Copies of correspondence records exchanged with the user when contacting us;
    • 1.1.4. Responses provided in questionnaires for statistical analysis purposes;
    • 1.1.5. Usage, views and technical data, including your device identifier or IP address, when visiting our site or opening emails we send;
    • 1.1.6. Searches carried out on our website;
    • 1.1.7. Completion of forms available on our website;
    • 1.1.8. Newsletter subscription;
    • 1.1.9. Other marketing initiatives aimed at collecting contacts.

2. Purpose of Personal Data

  • 2.1. The data collected on our website is intended to:
    • 2.1.1. Provide information about products and/or services to our Clients;
    • 2.1.2. Clarify any doubts related to the processing of bookings and/or possible complaints;
    • 2.1.3. Process information requests from Clients;
    • 2.1.4. Send information about promotions;
    • 2.1.5. Send information about the launch of new products/campaigns;
    • 2.1.6. Market research, profile assessment and consumer preferences;
    • 2.1.7. Send invitations to initiatives involving Palácio São Silvestre Boutique Hotel;
    • 2.1.8. Campaigns and events related to the Hotel and its partners;
    • 2.1.9. Optimize our products and services;
    • 2.1.10. Detect, investigate and prevent activities that may be illegal or violate our policies.

      Your data will not be shared with others, nor will it be used for purposes other than those for which you have given your consent.

3. Privacy and Protection of Personal Data

The personal data you provide will be processed for the purposes described in point 2 of these Terms and Conditions by Palácio São Silvestre Boutique Hotel. Thus, Palácio São Silvestre Boutique Hotel is responsible for processing your personal data, whether by automated means or not, from collection, organization and storage to deletion, ensuring the confidentiality of all data provided by you.
Palácio São Silvestre Boutique Hotel strictly complies with the rules relating to the processing of personal data, currently set out in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Palácio São Silvestre Boutique Hotel ensures that the data collected is strictly necessary to fulfill the purposes of customer management (including profiling); marketing and advertising, booking billing and complaints.


4. Retention Period of Personal Data

If you have entered into a purchase and sale contract or service agreement with us, your data will be stored for a period of ten years from the granting of this consent, or for a longer period if required by law.


5. User Rights

At any time, and free of charge, you may exercise the right to request Palácio São Silvestre Boutique Hotel to:

  • 5.1.1.1. Access your personal data;
  • 5.1.1.2. Request correction of your personal data;
  • 5.1.1.3. Request deletion of your personal data;
  • 5.1.1.4. Request restriction of the processing of your Personal Data;
  • 5.1.1.5. If there is a legally imposed obligation overriding these rights, Palácio São Silvestre Boutique Hotel will justify the respective refusal.

If you believe that your data is not being processed in accordance with the applicable legislation, namely European and national legislation, please note that you have the right to lodge a complaint with a supervisory authority.


6. Changes to the Privacy Policy of Palácio São Silvestre Boutique Hotel

Palácio São Silvestre Boutique Hotel reserves the right to periodically update this Privacy Policy.
Any updates made will be announced not only through our website but also through other communication channels deemed most appropriate by the company.
The information will be sent to all our clients or potential clients through the indicated contact details. Continued use of our website, applications, services and resources offered after such communication will constitute and be considered as your agreement to such changes.